629/114787/ITG/1 - Cognizant Technology Solutions Australia Pty Ltd
| Class | Class 1 |
| Contract Reference | 629/114787/ITG/1 |
| Name of Provider (Title) | Cognizant Technology Solutions Australia Pty Ltd |
| Business Address | Eleanor.Harris@cognizant.com |
| Related organisations | NA |
| Commencement date | 22/04/2024 |
| Effective date | 22/04/2024 |
| Contract Duration | 2 yr 2 mths (26mths) |
| Contract Type | Information Technology IT Support (ITG) |
| Amount | 1110703.17 |
| 1a Operational and or maintenance services | Yes - Maintenance services. Scope from the contract document is as follows: Phase 3b: Ongoing Support Tasks: * System Monitoring –Daily health check Issue Validation & analysis * Issue Resolution * Minor Enhancements * Preventive maintenance * Root-cause analysis for recurring issues * Application support maintenance & Operations * Majority Tickets from Monday to Friday * On-call support outside of business hours for High Priority and Critical Issues Acceptance Criteria: All defects are resolved as per the defined SLA’s mentioned in Section 10.7 – FC2309 Attachment 1 - Specifications - Statement of Requirements.docx Duration: 11 months following completion |
| 1b Specific Provisions | Changes to scope will be priced separately through a change request process. This is done on a need basis. |
| 1c Renegotiation of Contract | Contractor support for the fire efforts will be negotiated as and when needed once the application goes into production and business has adopted it. |
| 1d Tender Method | Closed Tender |
| 1e Criteria Tender Assessment | See attached Tender Evaluation Document for the assessment criteria |
| 2_3f Transfer assets to FCNSW | NA |
| 2_3g Transfer assets to contractor | NA |
| 2_3h Cost Benefit Analysis result | NA |
| 2_3i Public Sector Comparator | NA |
| 2_3j Base case financial model | NA |
| 2_3k Risk apportioned | NA |
| 2_3l Guarantees or Undertakings | NA |
| 2_3m Key Elements | NA |
| ID | 296 |